FAQ


 

You buy a curtain for the long haul, on average about eight years. Almost every curtain is different; everyone has a different style and this is reflected in the choice of fabric, pattern, type of curtain and the desired purpose. In addition, almost no window is the same. This ensures that choosing, making and possibly installing a curtain is not an easy task. You always have to consider how each substance reacts, and the amount sunlight is something to be reckoned with. These are matters that a specialist takes into account and can advise on.

 

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If you still want to browse online (first), then we have listed a few frequently asked questions with the corresponding answers for you. There are also a number of important points listed that can help you with your orientation and / or (online) purchase. If your questions are not answered below, you can always contact us.

 

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When I placed my order I made a mistake, can I change my order?

Orders will only be processed after receipt of the payment. Until then, changes can be made free of charge. Any additional costs for changing your order after receipt of payment will be charged to you.

 

How long does it take for my order to arrive?

All our products are custom-made for our customers, so it takes some time. Nevertheless, we do everything in our power to have your order delivered to your home as quickly as possible. We deliver almost all items within three weeks to the dealer of your choice.

 

How are my curtains delivered?

For your convenience and optimal protection, your curtains are delivered hanging or supplied in a sturdy cardboard box at the dealer of your choice.

 

Can I also return my order if I do not like it in my interior?

Our products are made especially for you, according to your wishes, specified dimensions and specifications. These can therefore not be returned. In order to provide you with the best possible service when making your order, you can see and feel the fabric at our dealers or you can order a fabric sample to get a good impression of the fabric you have selected. In the case of customized products, the right of withdrawal applies, whereby the right of return is excluded. The costs of a maximum of three fabric samples will be reimbursed if you place an order later.

 

Why should I order a curtain from bmfabrics.com?

Bmfabrics has a wide and proven experience in the field of fabrics, the development and the manufacture thereof. In addition, we are one of the first to be aware of the trends and guarantee a high quality. In just a few simple steps, you can compose, visualise and order your custom curtain through our shop. In addition, you always have the security and service from our dealer where your curtain is delivered.

 

How can I order?

Through our webshop you have several options to order your desired product. We try to take into account your wishes and way of shopping. Are you looking for a certain colour? Choose the filter ‘colour’. If you know what kind of curtain you are looking for, then you might be the best off with the different filters on curtain type. Someone who is looking for a specific drawing can quickly start orienting through the filter design. If you do not know exactly what you're looking for and you want to orient yourself first, then the filter style is a nice starting point. This filter allows you to choose a certain style and you can adjust both the type of curtain, as well as the colours and design in a recognizable environment. To top it all off, you can also play with the colours of the wall and the type of floor covering. Within each "Shop", it is possible to record your choice or to order.

 

Are all prices including VAT?

Yes, all prices shown include 21 % VAT.

 

Is it difficult to order curtains online?

We make every effort to make it as easy as possible for you to order a curtain that fits your needs. You can design a curtain of your choice in just a few simple steps. Ordering and payment is done via a secure connection.

 

Are there any additional shipping or administration costs?

No, we deliver your order free of charge to the dealer of your choice.

 

I would like to receive a fabric sample from the curtain fabric first, is that possible?

Yes, this is possible. When composing the curtain of your choice, you have the possibility to order a curtain sample. You will then receive an A4 fabric sample with a color print with all product data and images of the corresponding colors of the same fabric. We charge € 1.95 for this service per substance sample. These costs can be deducted from your order. You will receive a voucher code from us. The curtain sample is sent directly to your home address.

 

What should I do if something is wrong with my curtains?

All our products are manufactured with the utmost care. In the unlikely event that something is wrong with your product, we ask you to report this directly via the contact page on our website. We will then contact you within two working days. Together we will come up with a quick and appropriate solution.

 

How do I know when my order is ready and where can I pick it up?

If your order is delivered to the dealer of your choice, we will send you an email with the date you can pick up your order and at which address.

 

How do I measure my curtains?

At the order screen in our webshop is a button with the measurement instructions. This helps you to take all necessary measurements for ordering a matching curtain.

 

I would like to have my curtains measured by a specialist and / or have them installed, is that possible?

Certainly! We have a measuring and installation service. If you want to use this service, you can contact us.

 

What can I expect from my order / curtains?

Your order / curtains are made according to the specifications and dimensions you specify. Double check everything before you place an order. All our fabrics will be delivered according to the image and specifications of the product and any requested material sample. It is possible that there is a small colour difference between a colour sample you have received and the curtain fabric ordered, because of another paint bath. The curtains you ordered are delivered in such a way that they can be hung directly; Completely finished with (adjustable) hooks / loops / rings, pleat band and finished side and bottom seams, if applicable.

 

Is it possible to get extra advice about the article of my choice?

For personal advice about our (curtain) fabrics you can of course visit one of our dealers. You will be advised personally and you can go ask them all your questions. The dealer can even help you order your curtains (online).

 

How do I pay for my curtains?

Bmfabrics offers many trusted payment solutions through a secure environment. At the moment we accept MasterCard, Maestro, Visa, Mister Cash, Giropay, SOFORTBanking, as well as iDEAL, Bank transfer, and One-off authorization.

 

How do I know if you have received my order?

You will receive an e-mail from us confirming the order.

 

Is the colour of the product on my screen equal to reality?

Colours on the screen may differ from reality; no screen is the same. We try to display all fabrics as faithfully as possible in the photos on our webshop. For all articles, however, colours and structures on the screen may appear differently than they are actually delivered. You can always order a fabric sample or visit a dealer near you to double check.

 

I would like a special manufacturing method for my product, such as a border at the bottom or a piping on the side. Is that possible?

Whole specific wishes are not suitable for an online order. We would like to refer you to our dealers for this. They can advise you about the possibilities through a personal interview.

 

Will my curtains still let in some light?

Most substances allow light to pass in a greater or lesser degree, unless it has been indicated that they are blackout. Blackout fabrics are virtually obscure to about 99%. You can have your curtains light-sealed.

 

Is it wise to line my curtains?

In addition to the fact that a curtain is more beautiful, you extend the life of your curtains. The lining protects your curtain against the effects of sunlight, but also has a (sound and temperature) insulating effect. Lining has a functional but also a decorative function. You can choose to use your curtains with, for example, a matching colour, or a darkened lining.

 

What is the difference between room-wide and floor-to-ceiling fabrics?

- Room-wide fabrics

Curtains are usually wide fabrics. The width varies from approximately 120 to a maximum of 165 cm wide. The difference with floor-to-ceiling fabrics is that with vertical fabrics a vertical seam is made in the curtain at the place where the fabrics are stitched together. Usually these seams are hardly visible. With curtains with a pattern (pattern or report), you often need a little more fabric to match the pattern.

- Floor-high fabrics

Almost all inbetweens and curtains are floor to ceiling fabrics, and there are also more floor to ceiling fabrics within the collection of curtain fabrics. In the case of floor-to-ceiling fabrics, the height measurement is bound to the size of the fabric. This can be between about 260 and 330 cm high. The height is therefore limited, but for most rooms high enough. We take into account the material required for the pleats at the maximum size indicated. However, the width is virtually unlimited and is supplied without seams. Floor-high inbetweens and curtains are often supplied with a lead lace, this is mentioned in the description.

 

How much fabric do you need for a curtain?

The calculation of the fabric depends on the required height and width of the curtain, the type (pattern) fabric, the type of curtain and the type of pleat you choose. For example, with a single fold you need less dust than a double or tri-pleat.

 

Why can I not use all fabrics for roman blinds?

Roman blinds can be made of room-wide fabrics, but often horizontal seams need to be stitched in the Roman blind. For more information, we refer you to the one of our dealers. With floor-to-ceiling fabrics, this problem does not arise because the curtains are often between about 260 and 330 cm high and the width is almost unlimited. The composition of the fibres can also play a role in this.

 

What do you mean by a piece or a couple?

- Piece

With a piece we mean 1 curtain part. This hangs on one side of the window. This can be left, right or in the middle. It is important for the workshop to know on which side a curtain (piece) will hang. A piece left or right lets the workshop know what the wall side and what the closing edge of the curtain is. Any (half or quarter) lanes and / or stitched labels are made on the wall side.

- Couple

A couple consists of two parts. These hang on the two sides of the window. It is important for the workshop to know on which side a piece of a couple will hang. A piece left or right lets the workshop know what the wall side and what the closing edge of the curtain is. Any (half or quarter) lanes and / or stitched labels are made on the wall side.

The width you enter is distributed equally over the two pieces. It is also possible to opt for two unequal parts, so that one piece is wider or narrower than the other. You can choose to specify the number of cm's width left and right.

If you want more than two parts, you need to enter them separately from the order screen or to visit one of our dealers.

 

 

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